Frequently Asked Questions
Everything you need to know about your LEMAIRE order and our collections.
What is the standard shipping timeframe for international orders?
International orders are typically processed within 2 business days and delivered within 3 to 7 business days via our premium courier partners.
How can I return or exchange an item?
You may return your items within 14 days of receipt. All items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund.
Are your products made from sustainable materials?
LEMAIRE is committed to quality and longevity. We prioritize natural fibers like organic cotton, wool, and silk, sourced from ethical suppliers to ensure environmental responsibility.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How do I care for my leather LEMAIRE accessories?
To maintain the quality of your leather goods, avoid exposure to direct sunlight and moisture. We recommend using a soft, dry cloth for cleaning and a professional leather conditioner annually.
Can I modify or cancel my order after it has been placed?
Once an order is confirmed, we begin processing it immediately to ensure fast delivery. Please contact our customer service team within 1 hour of placement if you need to make changes.